The customer is at the centre of what we do at e-car lease. Treating customers fairly is a culture which is not only essential to our day-to day-operations but which is compulsory for the long-term growth and development of our vehicle leasing business. All of the team here consistently strive to exceed our customers’ expectations throughout the duration of the process.
We believe that the UK’s Financial Conduct Authority (FCA) Treating Customers Fairly (TCF) principles not only compliment our existing approach, they also encourage us to continually monitor, assess and evolve in a changing environment where a customer’s needs and interests must be met. For more information, please visit the FCA's Fair Treatment of Customers page.
In achieving the above, we must not only observe all of the legal and regulatory requirements but we must also:
In addition to the statements above, please be assured that we continue to develop the business and our standards by:
e-car lease are committed to ensuring that our customers enjoy their experience with us from the initial stages through to delivery and beyond. Our level of commitment does not end when a customer receives the vehicle; this is when the process truly starts. Until that vehicle is returned, every customer can be assured of sales and administrative support as we endeavour to exceed expectations time after time.
At e-car lease, it is our aim to ensure that all customers are treated fairly in line with the FCA guidance. Protecting vulnerable consumers is a key focus and e-car lease will take appropriate action to respond to the needs of customers with characteristics of vulnerability.
e-car lease work alongside these select finance companies:
e-car lease have a partnership and affiliation with:
© Copyright 2023 e-car lease. All rights reserved. e-car lease is a trading name of CarLease (UK) Ltd, e-car lease is a credit broker and not a lender. We are authorised and regulated by the Financial Conduct Authority. Registered No: 706617. BVRLA Membership No. 1471. Registered in England & Wales with Company Number: 09312506 | Data Protection No: ZA088399 | VAT No: 200422089 | Registered Office: Kings Business Centre, Warrington Road, Leigh, Greater Manchester, WN7 3XG
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